Last updated: 9 July 2026

Help & support

Need a hand with TeamFamily? Below you'll find answers to the most common questions and a way to reach our support team. If you can't find what you're looking for - just email us, we're happy to help.

How to create a family and invite people

Create a new family (group), then invite your household members to it. The person you invite joins the shared space - from that moment you all see the same shopping list and shared settlements. As the group owner, you can also transfer ownership to someone else or remove a member.

How to add a product to the shared list

On the shared list, every household member can add products, edit them and delete them. You can assign products to a category, and the app suggests recently bought items so you can quickly add them again.

How settlements and balances work

When someone does a shared shop or adds an expense, the app automatically works out who spent what and who owes whom. Instead of dozens of receipts, you see a single balance per person - within one family or across all of your groups at once.

How to settle up

When you want to clear a debt towards someone, use the settle-up option - you can pay off your whole balance at once or a chosen amount. You can also gently remind a household member about an amount they owe you.

I'm not getting notifications

If notifications aren't reaching you: check that notifications for TeamFamily are enabled in your phone settings, that you have an internet connection, and that you're signed in on this device. Signing out and back in refreshes your notification token.

I forgot my password

On the sign-in screen, choose the password-reset option and enter the email address linked to your account - we'll send a message with instructions to set a new password. If the email doesn't arrive, check your spam folder.

How to report a bug or an idea

Got an idea for an improvement or hit a bug? Use the in-app reporting option or email support@teamfamily.pl - describe what happened and on which device. A screenshot really helps us diagnose the issue.

How to delete your account

You can delete your account yourself in the app in a few seconds. For step-by-step instructions and exactly what we remove, see the Deleting your account page.

Privacy and data

We care about keeping your data safe. You'll find how we process it in our Privacy Policy.

Didn't find an answer?

Email support@teamfamily.pl - we'll help as fast as we can.